The Crib Fiasco

A little backstory...
O's crib was recalled in the summer because the slats had broken off some cribs made from the company. So we thought this was perfect because O had no problems with the crib with the exception of chewing on the wood when she was teething and making teeth marks across the rail. I was so delighted to find out we could get a new crib for nothing. Her crib's slats were secure and it is one of those cribs that can turn into a double bed when she is older. The company wanted the hardware from the old crib so we could not use it. Well Justin convinced me that we could still set it up as a double bed when O graduates from using a crib. He would simply find comparable hardware from a hardware store instead. So we took down the crib before the move, sent in the hardware and waited for the voucher for the free crib. We received the voucher, went to Baby's R Us and picked out a newer and different crib for her room. The old crib was dark wood. We decided to pick out a white crib instead for any siblings O may have. This way O would have a bedroom furniture set and a sibling would have a set. We picked out the crib and brought it home in the box but did not open the box up because we knew we were leaving for Spain in a few weeks and thought it would be easier to leave it unassembled and still in the box. BIG mistake.

The current story...
So we finally get our belongings and Justin opens up the crib box to assemble the crib for O's room. He has the wood slats but NO hardware or directions. We are sitting with a bunch of wood slats but no way to put them together. We call B-R-U and tell them what happened and after much prodding and convincing that no, they weren't actually shipping to Spain, they contacted Bassett and Bassett shipped us the hardware. It arrives with NO directions. So Justin then had to go on their website and email someone to get the directions. They email assembly directions which consisted only of pictures and no actual written directions. So Justin says he can still try and figure it out since he has assembled a zillion pieces of baby furniture and toys at this point. He locks himself in O's room and goes to work. A little while later I hear some choice words coming from her room.
He storms out of her room and tells me that we are missing two legs to the crib and the metal mattress spring BUT we have about 3 extra pieces of the footboard and top slats. Can you believe that? What factory worker assembled this box and what is their IQ? -50???
So Justin had to rig the old metal mattress spring to the bottom of her crib and the crib is sitting flat on the ground in her room at this point.
And we still now have to contact either B-R-U or Bassett to get the correct parts shipped to us!
Ok thanks for listening to my rant. It was way cleaner than what Justin would have written...